VIP Account Executive - Turkish speaking
Malta
Our client, a well known digital services provider operating in the iGaming field is expanding its team and seeking to recruit a VIP Agent to join the Turkish desk.
Responsibilities:
Daily, weekly, and monthly VIP player activity monitoring and reporting; wagering, revenue, win/loss, and player generosity levels.
Generate and organize weekly potential, active, lapsing, and lapsed VIP lists for contact and liaise to ensure players are contacted in a timely and appropriate manner, with appropriate offers and treatment.
Help design, write, and carry out quality control checks on all VIP player communications and promotional content (email, DM).
Manage and organize offline VIP events; ensuring high standards are met
Ensure player wins are followed up quickly and where necessary organize for player interviews and coordinate promotional content for the site.
Maintain the VIP Club website and promotional content.
Help source and send VIP player gifts, merchandise, and event tickets.
Provide VIP activity reports to the Head of Retention on a weekly and monthly basis.
Set up comps and bonuses for VIP players according to guidelines.
Collaborate with the Heads of Affiliate, Casino, CRM to ensure a unified approach and consistency in communication.
Liaise with the affiliate team on all VIP promotions and events to help them acquire high rollers.
Provide feedback on VIP player promotions to the product and marketing teams.
Requirements
Proven expertise in the iGaming industry, particularly in VIP client account management.
In-depth knowledge of the Turkish iGaming market and its player preferences.
Native or fluent in Turkish, with excellent proficiency in English.
Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
Analytical mindset, with the ability to interpret data and make informed decisions.
Skilled in using CRM tools and other relevant software for player management.
Capable of working independently and collaborating effectively in a team.
Strong problem-solving skills and the ability to remain calm and professional under pressure.