Risk Analysts

Bulgaria

Our client, a fast growing B2B provider for the iGaming field is expanding their risk and fraud team in Bulgaria and seeking to recruit Risk Analysts with experience in the iGaming field.

Responsibilities:

• ‍Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care

• ‍Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems

• ‍Analyse records of Affiliate account to ascertain whether there are any irregularities

• ‍Suggest improvements to procedures and systems in the interests of fraud prevention and customer care

• ‍Investigate financial irregularities on accounts

• ‍Work with colleagues in other departments to resolve account-related issues and prevent fraud

• ‍Help maintain quality control and customer care through analysis of player contact

• ‍Investigate risk issues relating to third-party processors

• ‍Check user history

Requirements:

• ‍Experience in Risk/KYC/AML within iGaming industry would be ideal

• ‍Strong logical reasoning skills with an analytical approach

• ‍Decision-making and problem-solving skills

• Good communication skills and ability to effectively deliver feedback

• ‍Self-motivation

• ‍Ability to perform well under tight deadlines within a dynamic environmen

• ‍Proficient command of Microsoft Office tools

• ‍Proven aptitude for working in a team, as well as guiding and influencing others

• Able to work on rotational shifts Monday to Friday and 2 weekends per month (5 days a week).