Responsible Gaming Specialist
Malta
Our client, a well established digital and back office services provider for the iGaming industry is seeking to recruit a Responsible Gaming Specialist to join their Compliance team. In this role, you will play a key part in safeguarding players and supporting the ongoing implementation of their Responsible Gaming framework. This is an excellent opportunity to further develop your career in compliance within a dynamic, fast-paced company.
Responsibilities:
Support the implementation of the Responsible Gaming framework in line with regulatory requirements and company policies.
Assist in the maintenance of Responsible Gaming policies, processes, and procedures.
Promote responsible gaming awareness and best practices across operational teams
Conduct daily customer account reviews and ongoing monitoring to identify Responsible Gaming concerns.
Manage cases in accordance with Responsible Gaming policies and protocols.
Assist in the preparation and delivery of internal Responsible Gaming training and awareness.
Provide operations with Responsible Gaming guidance and any necessary resources.
Stay informed on Responsible Gaming trends, regulatory updates, and industry best practices.
Contribute to internal reporting and provide data to support continuous improvement.
Collaborate with key internal stakeholders to ensure the effective application of Responsible Gaming measures.
Maintain accurate and up-to-date records of Responsible Gaming cases.
Provide internal reports and analysis for management as required.
Requirements
Work Experience: 2+ years experience in iGaming.
A level or EQF Level 4 of similar.
Previous experience in a Responsible Gaming, Compliance, or Customer Risk role within the iGaming sector is essential.
Understanding of Responsible Gaming principles and regulatory requirements would be beneficial.
Strong administrative and organisational skills.
Industry relevant certifications are advantageous.
Excellent attention to detail and ability to work within structured frameworks.
Strong written and verbal communication skills.
Proactive, positive, and collaborative mindset.
Comfortable working both independently and as part of a team in a regulated, fast-paced environment.
What is on offer
Comprehensive Health Insurance — including dental cover, so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year
Gym Allowance — because your wellbeing matters.
Fresh Fruit Mondays — start the week healthy and energised
Regular Team Events — fun socials, celebrations, and unforgettable moments
Work Anniversary Cake — because milestones deserve to be celebrated