Head of Casino
St. Julian's, Malta
The Head of Casino is responsible for overseeing all casino operations across a portfolio of three licenses and over 20+ brands, owning the casino P&L and ensuring the highest standards of player experience, game performance, and regulatory compliance. The ideal candidate will be a strategic leader with a deep understanding of the gaming industry, responsible for shaping the casino's vision and driving its growth. You will manage a small team of specialists, driving innovation and ensuring revenue and engagement targets are met across multiple platforms.
Responsibilities:
Lead the development and execution of a comprehensive casino strategy across multiple licenses and brands, ensuring alignment with overall business objectives always working towards achieving the company goals.
Key stakeholder on defining the Casino Strategy with a proactive approach on ways to increase and optimise performance.
Own the casino PnL and responsible for all commercial agreements and their commercial cost.
Owning KPI’s: Casino NGR, Casino Actives, Casino Depositors, ARPU, ATPU, Margin, Provider Cost to NGR
Co-Owning KPI’s: Retention, Bonus Cost to NGR
Responsible for creating and maintaining reporting and alerts for all KPIs, both top level and a player level.
Key Stakeholder for the casino product, ensuing it is always working without fault across all markets. Staying ahead of the competition and keeping the product relevant and exciting.
Lead, mentor, and manage a team, ensuring they meet performance targets and objectives, whilst fostering a positive team culture.
Ensure that all casino operations comply with the relevant licensing, legal, and regulatory requirements in multiple jurisdictions. Work with legal and compliance teams to maintain adherence to gambling regulations.
Collaborate with internal departments such as Marketing, CRM, and Customer Support to ensure that casino products align with customer needs and deliver strong performance. Ensuing owned and co-owned KPI targets are achieved through collaborative efforts and processes.
Requirements:
5-8 years experience in the online casino industry, capable of developing and executing successful strategies across multiple licenses and brands.
2-3 years in a managerial position within Casino operations
Able to define and implement comprehensive casino strategies that align with business objectives, always seeking ways to increase and optimize performance.
Experienced in owning the casino P&L, managing commercial agreements, and controlling costs to maximize profitability.
Proficient in managing key performance indicators such as Casino NGR, Actives, Depositors, ARPU, ATPU, Margin, and Provider Cost to NGR, with the ability to create and maintain detailed reporting and alerts at both top-level and player-level.
Skilled in data analysis to monitor KPIs, interpret trends, and make informed, data-driven decisions.
Committed to ensuring the casino product operates flawlessly across all markets, stays ahead of the competition, and remains relevant and exciting to customers.
Effective in leading, mentoring, and managing a team to meet performance targets and objectives while fostering a positive and collaborative team culture.
Excellent at working with internal departments like Marketing, CRM, and Customer Support to align products with customer needs and achieve shared KPI targets through collaborative efforts and clear communication.
Always looking for new ways to improve the product and stay ahead in a competitive market, with a proactive approach to innovation.
Focused on delivering products that meet customer needs and enhance customer satisfaction and retention.
Able to manage multiple tasks and projects simultaneously, ensuring timely delivery and alignment with company goals.
Comfortable working in a fast-paced, dynamic environment and able to adapt to changing market conditions and business priorities.