Greek speaking CS Agent - iGaming

Sofia, Bulgaria - Full time 24x7

We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market.

Responsibilities:

• Providing support in Greek by phone, email and Live chats;

• Processing with high attention to details and content;

• Identifying clients' needs and proactively proposing solutions;

• Focusing on customer expectations and satisfaction;

• Working closely with our team to improve and establish the necessary processes.

Requirements:

• Previous experience as a support agent online, ideally within the iGaming/Gambling industry

• Proficiency in English and Greek, both written and spoken;

• Proactive person with good support/sales skills;

• Strong communication and negotiation skills;

• Attention to detail;

• Availability to work in office and on shifts covering Monday to Sunday 24x7

• Shifts:

  • Day shift 9,00am to 18,00pm and 14,00pm to 23,pm rotating each week – working 5 days, 2 days off on a wish based schedule 1 month in advance

  • Late shift 17,00pm to 2am – working 5 days, 2 days off on a wish based schedule 1 month in advance

  • Night shift 23,00pm to 9am – 3 days work, 3 days off