German or Dutch speaking Account Managers

Remote in Greece or Hybrid Bulgaria

Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Bulgaria or fully remote from Greece.

Responsibilities:

• The agent takes of the entire P2P (Procure to pay) process related to the purchases assigned to him/her for various customers.

• The purchase requests from customers come in via the internal platform (not via calls).

• Interpreting the briefing of the client (specifications of the request)

• Requesting quotations, negotiable on quality, price, quantity, payments terms, delivery time and packaging.

• Placing the orders once all is agreed.

• Providing effective guidance to the customers

• Following up on the orders and ensuring correct and timely delivery

• Looking for suitable solutions in case of problems (after sales care)

• Administration and processing of the orders in the system.

• Taking care of invoicing.

• Ensuring an excellent relationship with the suppliers

• Ensuring first call resolution in the communication with the client

Requirements:

• Secondary Education or above

• Experience in a similar customer service position

• Outgoing and friendly personality, determined during conversations to close deals

• Communicate in German or Dutch speaker at native level and can express yourself well in English both written and spoken

• Self driven, goal oriented and good at time management.

• The project requires a lot of focus on detail as well as analytical skills good decision-making and independent thinking

• Familiar with purchasing duties would be a plus

• Experience working with the software Monday would be an asset

• Very good computer skills, particularly good at Office package

What is on offer?

• You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection

• Your technical material will be delivered to your home free of charge

• A pleasant and family working atmosphere

• Fully Paid and thorough training and personal guidance by your trainer & team leader

• A long-term job full of interesting challenges

• A fixed project bonus

• A performance bonus

Should you be interested in the above position, kindly forward your application on nuria@triskelconsulting.es or Apply Now on the link!